Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

Tuesday, April 15, 2014

State of Sustainability: Can You Have a Healthy Company in an Unhealthy World?


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For more than 20 years, I’ve been watching the world of business and the environment, as a publisher of a monthly newsletter on the topic during the 1990s, and as co-founder of a media and events company focusing on that topic ever since.

My universe is big business: how the world’s largest companies are integrating environmental thinking into their operations in a way that aligns with core business strategy. Every month, we watch companies make new commitments and achievements in the things they do and buy, the products and services they make and sell, and how they talk about this stuff to employees, customers, suppliers, investors and others.
It’s a world that’s largely hidden from public view. In most cases, companies aren’t promoting their efforts (unless you dig into their annual sustainability reports). A growing number of their initiatives are significant — zero-waste factories, renewably powered facilities, significant commitments to reduce carbon emissions, toxic chemicals and other things that cause problems for people and the planet.
So, how’s it going? For the past seven years, we’ve stepped back each year to look at whether and how all of these companies’ efforts are making a difference.
The short answer: It's all good. But it's not good enough.
That was the conclusion of our 2014 State of Green Business report (free download). The report, produced by GreenBiz Group in partnership with Trucost, assesses how both U.S. and global companies are doing on energy, carbon, water, air emissions and other things, as well as in leadership initiatives like use of renewable energy, green office space and environmental R&D.
Have we hit a wall?
In most measures of corporate environmental impact, the progress is incremental. In some cases, it's flat, or even declining.
Take carbon, for example. Total greenhouse gas emissions among both U.S. and global market indices remain flat. For the five-year period between 2008 and 2012, U.S. emissions were essentially unchanged while global emissions ticked up slightly. All told, it’s a wash.
The data is vexing whether one views it in terms of absolute emissions or intensity, which are emissions normalized to economic activity. Intensity, too, is largely unchanged — from 450 tons per $1 million of revenue for both U.S. and global companies in 2008, to 440 tons for U.S. companies and 460 tons for global companies in 2012. Again, it’s pretty much break-even, meaning that for all of the efforts companies are making, it’s not leading to progress.
And the prognosis isn’t much better. According to the U.S. Energy Information Administration, energy-related carbon dioxide emissions in 2013 are expected to be roughly 2 percent above the 2012 level. Despite the best efforts of hundreds of U.S. companies — some of which are committing to be "carbon neutral" — greenhouse gas emissions are going in the wrong direction.
It's not just carbon. The progress on water use, air emissions and solid waste is minimal, or worse.
Still, business is changing, mostly for the better. Corporate supply chains are transforming as companies look farther upstream, beyond what they control to what they can influence.Collaboration is spreading as industries and value chains come together to understand how to shift entire ecosystems of players. That’s especially true in agricultural commodities — soy, palm oil, cotton and more — whose supply-chain tentacles can extend to hundreds of thousands of enterprises around the world. These collaborations aren’t just talk-fests. They’re leading to systemic changes.
Some of these ambitious efforts are due to the rise of sustainability within companies, once seen as a nice-to-do, corporate responsibility initiative, but now increasingly as a core corporate value. In sectors as varied as finance and fast food, companies are recognizing that elevating sustainability leads to innovations, efficiencies and improved resilience amid turbulent markets — not to mention enhanced reputations. It is seen as a business continuity issue in some sectors, as competition for natural resources sometimes pits households, farmers and small businesses with the world’s biggest corporations for access to resources. Where communities compete with big business for access to water or power, communities often win.
In some sectors, the threats to companies extend beyond environmental concerns to social ones — human rights, liveable wages, working conditions, economic inequality and other issues. As a result, social and environmental issues, once seen as separate, are coming together inside some companies. They recognize that improving people’s lives — whether through promoting early childhood education, empowering women, investing in local economies or mentoring marginalized youth — is part of the sustainability equation. Equally important, it can have salutary business benefits, such as educating the future workforce, bolstering the economic well-being of customers and employees and creating healthy communities — in every sense of the word — in which to operate. That is to say: It’s just good business.
Scale, Speed, Scope
Such positivity notwithstanding, progress remains incremental and slow. The scale, speed and scope of change appears to be inadequate to the challenges we face. Case in point: A2013 study of 100 companies’ climate commitments by Climate Counts and the Center for Sustainable Organizations found that only about half of those companies’ goals were sufficient to address the companies’ fair share of carbon emissions reductions needed to limit climate change to what scientific consensus deems to be tolerable. Indeed, that study was novel merely for the fact that it weighed corporate climate actions against the realities of science. That had never been done.
Water is another area where corporate activity is timid and inadequate. As droughts accelerate and population and economic growth lead to overpumping of groundwater supplies around the world, the need for corporate action on water use (and reuse) is growing from a trickle to a flood. One big problem: The price of water (cheap) doesn’t reflect its value (priceless), especially when a shortage can all but put a company out of business.
It’s easy (and, for some, politically expedient) to write off corporate sustainability as fluff, or worse. That would be the easy assessment. But it’s hardly the full story.
My view is somewhat optimistic, powered by significant shifts in attitudes and outlooks among companies and their investors and customers, the growth of technology poised to leapfrog progress and accelerate change and a growing recognition among the public that “sustainability” isn’t just about preserving icebergs, rainforests and charismatic megafauna. It is also about public health, community well-being, food security, affordable housing and alleviating poverty.
Simply put, companies can no longer ignore these things, or view them as nice-to-do, feel-good activities. Companies sink or swim on the health of the world around them — natural resources, economic resources, and the human resources that comprise their employees, customers and neighbors. Can you have a healthy company in an unhealthy world?
It’s a question that more companies are asking. And that’s a healthy thing.


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Joel Makower

BY: JOEL MAKOWER


Wednesday, April 2, 2014

All Over The Web Current For you!!!




Source: MASHABLE.com

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Source: MASHABLE.com

With the World Cup just two months away, Pepsi has released a new ad that celebrates Rio and the game of soccer with a few interactive detours that gives the viewer control over the narrative.

There are 11 instances in the video in which a user's cursor turns into a symbol. Click on it and the video launches into a vignette that you wouldn't see otherwise. For instance, at one point there's a cameo from soccer superstar Lionel Messi, who is shown reading a newspaper. At that point, the cursor turns into a newspaper. If you click, then there's a scene where a crowd discovers Messi and descends on him.

By: TODD WASSERMAN



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Screwpulp launched last year to help independent authors get their books in front of readers and the site now has 70 books from 55 authors, and just raised its first round of funding. The site allows authors to list their books as a free download in all major ereader formats, and readers that download a free book must review it before downloading another free book. This engagement loop forces honest feedback to the author, which Screwpulp co-founder Richard Billings says not only helps curate books for readers but could inform writers.

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By: DANI FANKHAUSER


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Facebook announced the keynote and an expanded conference agenda on Wednesday, which includes speakers from the company and its subsidiaries Instagram and Parse. The conference will be highly technical, with topics such as cross-platform apps and Facebook's server infrastructure on the schedule.




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By: KURT WAGNER


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Thursday, March 20, 2014

Infographics For Your Ideas Mind Blowing Sharing Thoughts@@

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While the elusive “Internet millions” may not be in your future, there are several ways to generate some revenue online. Largely this will depend on your creative endeavors: music, photography, YouTube videos, etc. A handful of individuals do break through the masses and are able to make a living solely by online activities. Will you be one of the lucky ones? Enjoy the following infographic for a crash course in the more popular streams of online revenue:



When it comes to gators that are in the public eye, it turns out that Snappy is in some pretty good company. From video games, comic books, cartoons and more; turns out, there’s quite a few well-known gators out there. Enjoy our new infographic, Famous Gators: 




We’ve come a long way, from Super Nintendo to Google Glass, in a short amount of time. Who remembers before everyone had cell phones in their pockets, that they had pagers clipped on their belts? Before iPods, there was the Walkman. Before compact disks, the mighty 8-track tape. TEchnology is moving so quickly, that if you blink you could miss an entire generation of communication or portable music device. The following infographic outlines the highlights of technological triumphs in recent history: 




It’s been said: “if it’s free, it’s for me; I’ll have three!” When speaking of free things on the Internet, it’s most often a conversation about stealing media; mp3s, movies, and other copyrighted materials. However, there are some legitimately free and legal things for you to help yourself to online. Presenting The 5-Finger Internet Discount: 
















Snappy, The HostGator Mascot

Monday, March 3, 2014

Mastering the Five Levels of Creativity (Part 4)@@

Narratological Creativity: Have you ever heard a child try to get its story straight? Or maybe you have dear friend who always blows the punch line of a good joke. Both are examples of how hard to tell a coherent, meaningful and compelling tale. Stories are a complex mash up of characters, actions, plots, description, grammar and sequence. Most importantly, they have a narrative voice – our voice - authentic or personified. How we tell the tale can either energize the most mundane anecdote or dampened even the most rousing spellbinder. The philosopher Plato understood the persuasive power of the storyteller and was so concerned that he banished them from his Republic and urged Athenians to restrict the teaching of rhetoric because it covers up an individual’s lack of knowledge. What would he think of political ads or commercials for beauty products?

Narrative is a story communicated in sequence. It is how the tale is told. Stories can be readily deconstructed and reconstructed to make different versions or new concoctions altogether. For example, many American’s first drank Dos Equis beer during their college years in the 1970’s while on winter break in California or Mexico. It wasn’t exactly a premium brand. Then the Cuauhtémoc Moctezuma Brewery, which had been in business since 1900, changed the story of the product with an advertising campaign about "The Most Interesting Man in the World.” This character is a combination of James Bond and Ernest Hemmingway as the commercial chronicles his manly feats of derring-do. Simply by changing the narrative, Dos Equis experienced explosive growth in a shrinking market. The Dos Equis brand, the story of the product, has now become synonymous with adventure.
Linguist Vladimir Propp


collected thousands of Russian fairy tales to study the structure of stories much in the same way that professors Jacob Wilhelm Grimm preserved German folktales like Hansel and Gretel and Snow White. Propp divided each tale in actors, universal character roles such as the hero or the villain, and functions, plot elements such as a rescue or a punishment. He disassembled these stories to reveal their morphology, meaning the small linguist units and rules that make up a narrative, and noticed how other Russian fairytales had simply reassembled the parts of old tales in new ways. Given the endless combination characters and plot elements, storytelling thus becomes a method of generating creative possibilities. It’s no wonder that the military establishment and consumer electronics engineers often take their cue from science fiction writers who routinely deconstruct and reconstruct alternative realities. You may have even heard political hipsters ask “what’s your campaign’s narrative?’


Changing the voice of the narrator can also completely change the story. For example, in Franz Kafka’s idiosyncratic story The Metamorphosis, salesman Gregor Samsa wakes up one morning to find himself transformed into a giant vermin. Told from the point of view of a man, the tale and its insights would be relatively ordinary but by making the protagonist an insect the plot takes on new possibilities and significance and reader experiences the events as extraordinary.


Our personal stories are perhaps the ultimate use of narratological creativity as we invent and reinvent the story of our life. Mythologist Joseph Campbell suggested we all have a genesis story that he called the “hero’s journey” that connects our individual experiences to one universal monomyth – the human condition. In this way something that is deeply personal becomes allegorical or of mythic significance. This allows us to draw on this bigger story for inspiration and creative solutions to our own challenges.
How to Improve Your Narratological Creativity:


 Storyboarding – For years Walt Disney came into our living rooms each Sunday evening from his animation studio. He would sit in front of a wall filled with drawings connected by small lengths of twine. Disney developed this storyboarding process of pre-visualizing a movie by representing the various characters and scenes on large note cards. This allowed his animation team to easily change the sequence of the action, add and subtract characters and get a real sense of what the motion picture would look like before production began. These days there are a number of software applications that eliminate the need for note cards and string but the power of telling and retelling a story in a group is still an incredibly effective ways to create new ideas. Morphologies –Morphologies codify challenges into their most discrete elements. They are often used in biological sciences to understand what makes an organism tick. 


Think of it like building blocks that you can take apart and put back together in new ways. By breaking down a story into characters and actions a wide range of possible solutions can be reconstructed. Similarly, by looking at a product or experience as a collection of functions and attributes in a matrix, a series of new combinations can be assembled – uses, colors, size, flavors, etc. Some morphological design processes such as TRIZ use a defined set of inventive principles to develop a product much in the same way that you would advance the plot of a story through contradictions, conflict and other types of tension.


Scenario Making –There is no data on the future where breakthrough innovation happens. So how do you see the future first? You consider how underlying forces at work today may drive what happens in the future – politics, economics and social well being just to name just a few. Scenarios are just projected courses of action. They ask the “what if?” questions – good and bad – global prosperity or financial meltdown? Scenarios help you gauge the impact and probability of each possible story – What will be the outcome and how likely is it to happen? This technique is commonly used in strategic planning for large and complex organizations where the range of variability is great but it can also be used as a personal tool to help you speculate on a wide array of possible situations and develop potential courses of action for each.

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Speak Like a Star: What Every Presenter Can Learn from Oscars Night@@


On a night full of Hollywood’s biggest stars, a few shone brighter than others. The reasons for their success can teach us a lot about speaking in front of audiences big and small.

1. Personal is Powerful


People don’t tune in to hear the Oscar winners recite a list of people to thank; they want to see what their favorite stars are really like unscripted and unrehearsed. People identify with Jennifer Lawrence because she’s the girl who falls when she walks on stage. But opening up doesn’t have to be about humor. Last night’s most memorable speech showed that talking about joys and struggles will leave audiences wanting more.

Lupita Nyong’o emerged as the breakout star of this awards season, and we can attribute much of her success to her willingness to put herself into the speeches she delivers. Just a few days prior to the Oscars, she blew audience members away at the Essence Black Women in Hollywood Luncheon with a powerful personal story. Her acceptance speech at the Oscars reminds us once again that drawing on your own experience will help you connect with your audience. Watch her speech.


2. Plan Ahead

No one likes to look totally scripted on stage, but leaving room for emotion and spontaneity is no excuse for lack of rehearsal. We’ve all seen speeches go awry because the winner can’t remember who to thank. For those who need a cautionary tale, just look to Jacquelyn Bisset’s unscripted win at the Golden Globes. It went so badly that it got mocked on Saturday Night Live the following weekend. A great speaker knows how to balance planned words with in-the-moment emotion. Matthew McConaughey showed us what it looks like when done well. Watch his speech.

He came across humble and genuine while using a structure that ensured that he thanked all the most important people in his life. So, next time you’re facing a big moment in front of a crowd, take a tip from McConaughey and practice, practice, practice!

3. Strike the Right Note

A great speaker adapts their message to the tone and personality of their audience. In a setting like the Oscars, where many of the speakers are celebrating the biggest accomplishments of their professional careers, audiences crave humor and joy out of the winners. No one showcased this better than Best Original Song winners Robert Lopez and Kristen Anderson-Lopez. Watch the video here.


Because Lopez and Anderson-Lopez prepared their thank you speech in advance, they were able to deliver it through a combination of rhyming and singing names to the tune of “Happy Birthday.” And they did it all with big smiles on their faces. Their memorable speech shows audiences the downside of tuning out during the middle of the broadcast and reminds speakers that any moment on stage is one you can use to your advantage.


4. Watch the Clock
Sometimes the most powerful words come in small packages. Jared Leto’s thank you speech started incredibly strong. He held the entire audience’s heart in his hands after a moving opening in which he thanked his mother for raising him in challenging circumstances. But like so many Oscar winners before him, Leto didn’t know how to leave it at that. Watch his speech.

His comments on Ukraine and Venezuela were certainly understandable and timely. But their loose tie to the rest of his speech caused him to lose his hold on the audience. When he finally got to talking about the millions who’ve suffered from AIDS (the subject of his winning film), he’d reached his third topic and much of the audience had tuned out. Leto’s speech would have been more memorable had he chosen one subject and stuck to that. Imagine if he’d walked off the stage immediately after thanking his mother. The audience would have been left with tears in their eyes and an incredible impression of Jared Leto to close out awards season.


For people used to delivering scripted lines with directorial supervision, it can be tough to get on stage in front of a large in-person audience and millions more tuned in around the world. By using a few important ingredients – powerful personal stories, carefully chosen tone and timing, and advance preparation – Nyong’o, McConnaughey, and a few others reminded us why we love tuning in to the Oscars every year. But you don’t have to be a Hollywood star to follow their example. Following the same set of principles can help speakers everywhere make a lasting impression.
Graphic credit: Flickr, lincolnblues Nancy Duarte is CEO of Duarte, Inc. and the author of Resonate, Slide:ology, and the HBR Guide to Persuasive Presentations. She has a passion for teaching others about the power of persuasive presentations to drive change in the world.

My Sit-Down with Pinterest CEO Ben Silbermann@@

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Ben Silbermann started five companies that all failed in quick succession before finding "the one." But as long as it took him to get there and as hard as it was along the way, he never gave up. That was the Pinterest CEO's message to students at last weekend's BUILD Gala where Silbermann was honored. He even auctioned off a "Pin-ternship" for one lucky winner to work alongside the team.
Before his speech, I sat down with Silbermann, who rarely does interviews.


He spoke candidly about the importance of entrepreneurship, the value of studying engineering (even though he didn't), and his own personal journey in founding a company that's raised $564 million in funding at a $3.8 billion valuation. "Most things worthwhile, take a while," he said, crediting his wife and mentors like Eventbrite CEO Kevin Hartz who have supported him along the way. He declined to talk about the progress of monetization efforts, but we know Pinterest has been testing "promoted pins" and set a goal to start making more significant revenue this year.

Silbermann is more humble than most CEOs, recently saying he didn't think his company deserved its sky-high valuation just yet. When he took the stage on Saturday, he quipped about how nervous he was, then delivered one of the more eloquent and moving speeches I've heard from a tech CEO, let alone one who hardly ever speaks in public. I asked him to tell me more about the "tough guy" we don't know, who helped build an online pinboard site that's so popular, it's attracted 21% of U.S. adults online.

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Confidence. Conviction. Charisma: The Art of the Sale.@@


Some people have it; many people don’t. But there are three attributes you need to develop if you want to master the art of the sale. They’re the three C’s: Confidence. Conviction. Charisma. If you have these attributes, there isn't a single thing you can’t sell.
CONFIDENCE Do you have the confidence in yourself to represent your product or service so that your customer is convinced of its worth? When you display confidence, you exude an infectious aura. When you’re confident, you’re convincing. People listen to you; people believe you, and believe in you. When I started my first real business, I was just 16 years old. I was definitely something of an introvert. But I had enough confidence to pick up the phone and make sales call after sales call. The people on the other end of the line had no idea they were dealing with a 16-year-old schoolkid whose office was the bedroom he shared with his brother. I was polite. I was professional. And I sounded confident. “Confidence” also means inspiring confidence in the people with whom you do business. Once they have confidence in you they will keep doing business with you and you’ll understand that ultimately business isn’t run by machines, they are run by these relationships. They can’t be programmed, they are earned.

 CONVICTION Do you truly believe in what you’re doing? Do you have the strength of your convictions? Conviction is a ‘must-have.’ It gives you the power to handle any rejections that come your way—and there will inevitably be rejections. There will be disappointments. There will be setbacks. At times things might go so wrong it seems like a major catastrophe from which it would be hard to recover. Having conviction in your undertaking is really important when people try to drag you down for whatever reason. A stand-out moment for me was when I was trying to raise capital for my previous business, BlueLithium. The general partner of a big firm, an MBA from an Ivy League university, cut short my presentation and told me my chances of success were pretty much zero. Then he gave me a 10-minute lecture on business basics. I often wonder if he knows that I went on to build and sell that zero chance company for $300 million. Without conviction, I could have listened to this so-called expert and given up.

 CHARISMA This is a tricky one. Having “charisma” means having a personality that attracts people to you; that makes people like you; that even makes people want to follow you. I’m tempted to say that you either have it or you don’t have it. Maybe you don’t have the special kind of magnetism and charm that makes someone charismatic. But you can shine nevertheless. You can promote feelings of goodwill and foster positive cooperation among your colleagues. Be likeable! People only like to work with people they like. There is one final item you need to remember if you wish to master the art of the sale. In sales, you are never selling an object or something tangible. What you are really selling at the end of the day is: Opportunity. Confidence, Conviction and Charisma just allow you to create that opportunity into art.



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Classroom Innovation from Bones to Tablets@@

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Changes in education are often met with stern opposition. I learned this years ago, when my family first moved to upstate New York from Brooklyn. My father and I joined a merger committee to study whether our new school district should join forces with the neighboring district. We put our hearts into this research, only to learn that the locals had already made up their minds a long time ago. Some of them were still furious that the one-room schoolhouse had merged with the school in town, and they made it known at the meeting at which our findings were announced. I don’t remember fielding any questions about tax implications or academic benefit. Instead, people demanded to know what we expected the new mascot to be when the two districts merged. Not surprisingly, the districts remain separate.

This early setback only ignited my passion for education.
I was thrilled today to see that The Chronicle of Higher Education featured Flat World, where I serve our Science House client as the Director of Future Systems. Flat World’s transition to learning experiences recently made the news when the company announced a $9.5 million round. Now the company is in the news for its seamless hybrid education experience. In January, Flat World announced a partnership with Brandman University—to create a new online bachelor’s-degree program in business administration, the first in the world to be delivered entirely via a tablet. One exciting thing about this program is that it will be competency based, so students who need extra time can take it, while those who master the subject matter more quickly aren’t forced to do seat time in exchange for a degree.

No company, according to The Chronicle of Higher Education, has yet emerged as the Apple of education. Fragmentation between content providers and platform developers is still extensive. But several, including Flat World, are trying: “Flat World Education is one company that is trying to make ‘student experience,’ in the holistic sense, into a killer app.”

That’s exactly right.
We recently created a timeline of classroom innovation at Flat World. While advances in education have led to new tools, classrooms themselves haven’t changed much since Plato created the academy concept in 398 BC. The first American public classroom from 1635 looks a lot like the classrooms we still have today.

The learning process, however, has been shaped by innovation since the first humans drew animals on cave walls with a stick. In ancient China, people even wrote on bones to communicate ideas. In 1453, society was completely transformed by movable type. Pencils are so synonymous with learning that it’s hard to imagine another whole century passing before graphite was discovered. When blackboards came on the scene in 1862, people were worried about monks being put out of business. In 1872, the now-familiar QWERTY keyboard was introduced. It wasn’t that long ago at all that the first calculators made their way into classrooms in 1967, and it wasn’t until 1975 that the first computer was introduced. With each new innovation came disruption, and an increased capacity for learning better, faster.

These weren’t the only changes in education. Even after the 1954 Brown vs. Board of Education desegregated Memphis schools, they remained divided until 1973, when a federal court ordered Memphis to integrate using busing--a program that was itself met with resistance. Come to think of it, even buses are an innovation that made school accessible to more students.
None of these changes were easy, even though looking back, we can’t imagine school before pencils or electricity, which not only illuminated the classroom but enabled the use of typewriters, computers and now tablets. The same way movable type and paper enabled the delivery of textbooks, tablets enable Flat World to deliver a personalized learning experience at scale, using algorithms to measure performance and engineer classes for maximum benefit. It’s the future, and I love every minute of working with them to shape it.

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Sunday, March 2, 2014

Top 10 Awesome MacGyver Tricks That Speak For Themselves@@

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Some life hacks require a complete how-to guide just to understand. Others are so genius in their simplicity that they speak for themselves. Here are ten of our favorite self-explanatory MacGyver tricks
. Make Perfect Pancakes with a Squeeze Bottle
It doesn't have to be a ketchup bottle, any kind of squeeze bottle will work—including the kind you buy empty from the store.
. Use a Post-It Note to Avoid a Drilling Mess
Seal Plastic Bags with Old Bottle Caps
. Remove a Stripped Screw with a Rubber Band
6. Organize Anything with an Over-the-Door Shoe Holder
This works with anything from pantry items to cleaning products to gadgets, game controllers, and even cables.
. Create an Instant Snack Bowl from Any Snack Bag
Tension rods are great for oh-so-many things.P 3. Organize Cables with Toilet Paper TubesP It ain't pretty, but what cable organization system is?P 2. Use Soda Can Tabs to Save Closet SpaceP You can use them to hang pictures, too.P 1. Use Binder Clips as Cable CatchersP Really, binder clips are just a MacGyver hacker's dream.P We know there are a ton of others out there, so if you've got your own favorites, share them
Top 10 Awesome MacGyver Tricks That Speak For Themselves

3. Organize Cables with Toilet Paper TubesP

Top 10 Awesome MacGyver Tricks That Speak For Themselves
It ain't pretty, but what cable organization system is?P

2. Use Soda Can Tabs to Save Closet SpaceP

Top 10 Awesome MacGyver Tricks That Speak For Themselves
You can use them to hang pictures, too.P

1. Use Binder Clips as Cable CatchersP

Top 10 Awesome MacGyver Tricks That Speak For Themselves

How to work with untrustworthy peers@@



We’ve all worked with people we may not trust. No matter what you do – interact with them differently, keep a paper trail – you can’t shake your unease around your interactions with them. Yet you’re still expected to produce quality work as a team. IMD professor and renowned hostage negotiator, George Kohlrieser, offers ways to navigate your dealings with an untrustworthy colleague – even if it's your boss. “The first step is to go inside yourself.

Know what it is that you want. Know what emotion you have. Are you sad? Are you angry? Is it a combination? Once you find some clarity, try to sit down and talk with that person – transparently with empathy and bonding – about why you're unhappy with them.


If the untrustworthy co-worker is your boss, that’s trickier on different levels. For starters, many bosses don't really know (or care) that people are upset with them. They're only looking at goals and performance. They're not focused on the people. But great leaders create a caring environment. They want to know what they can do to help – or change. High performing leaders want to know the truth. They would rather be slapped in the face with the truth than lied to with a kiss. They are open-minded enough to change their behavior.


 If the untrustworthy colleague is a direct report, show that you care about them while still holding them accountable for their actions. The great leaders can more easily coach someone to change and grow if the person knows that their boss cares about their personal and professional development. Addressing trust with colleagues requires a series of "putting the fish on the table" in a stronger way each time. You give a person a chance. Your emotional state can change somebody else's emotional state. I love to work with the bullies who say ‘I'm a bully, I've always been a bully and I'm never going to change.’ You can alter how you interact with such people if you engage in a dialogue to help them understand why they are the way they are, and what the benefit is if they change their behavior."

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Thursday, February 27, 2014

Instagram drives 2.5 Million Brand Interactions During New York Fashion Week@@




New York Fashion Week has taken center stage in recent years as a way to give fashion and luxury brands a chance to shine around hundreds of events throughout New York City in February. This year, Instagram was at the center of the runway with marketers giving their audiences exclusive access to your average Jane through photos and 15 second video clips. Social Curation and Analytics company Curalate used their technology to measure data from NYFW related hashtags on Twitter and Instagram and discovered that nearly 100,000 New York Fashion Week related photos were shared by more than 33,000 unique Instagram users.
rand Popularity The top ten branded Instagram accounts surrounding #NYFW drove 2.5MM+ interactions on Instagram from February 6th – February 13th and averaged about 7 posts per day. In terms of popularity, Michael Kors was the overall brand winner of NYFW.


On average, their NYFW photos generated 37,448 interactions (likes + comments) per photo, more than 2x than the runner up, Nasty Gal (14,273). The most liked photos were mainly product-driven, as seen in the photos by Michael Kors and Essie Polish below. 9/10 of the top photos were taken on site at NYFW.

Out of all 100K+ photos shared with NYFW related hashtags during that time period, these are the brand Instagram accounts driving the most average engagement (Interactions/photo): 1. Michael Kors – 37,448 2. Nasty Gal – 14,273 3. Essie Polish – 11,072 4. Ralph Lauren – 9,673 5. Maybelline – 7,750 6. Zac Posen – 7,521 7. Nordstrom – 5,501 8. Neiman Marcus – 2,490 9.


Instyle Magazine – 2,338 10. Saks Fifth Avenue – 1,603 Editorial vs. Community Perhaps more telling is the fact that there were so many other Instagram activations designed to bring the everyday photographer closer to this experience, not just about the best branded posts. Kenneth Cole’s iPhone runway walk saw models coming out and taking photos of the audience while Marc Jacobs Tweet Shop allowed customers to “buy” products using Tweets, Instagrams, and Facebook posts as social currency. Brands are providing a healthy balance of high-quality editorial on their social channels, while also building community programs to amplify their message and actively engage their fans’ social circles.

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Sunday, February 16, 2014

The Myth of the Bell Curve@@


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There is a long standing belief in business that people performance follows the Bell Curve(also called the Normal Distribution). This belief has been embedded in many business practices: performance appraisals, compensation models, and even how we get graded in school. (Remember "grading by the curve?")
Research shows that this statistical model, while easy to understand, does not accurately reflect the way people perform. As a result, HR departments and business leaders inadvertently create agonizing problems with employee performance and happiness.
Witness Microsoft's recent decision to disband its performance management process - after decades of use the company realized it was encouraging many of its top people to leave. I recently talked with the HR leader of a well known public company and she told me her engineer-CEO insists on implementing a forced ranking system. I explained the statistical models to her and it really helped him think differently.
Does human performance follow the bell curve? Research says no.
Let's look at the characteristics of the Bell Curve, and I think you'll quickly understand why the model doesn't fit.
The Bell Curve represents what statisticians call a "normal distribution." A normal distributionis a sample with an arithmetic average and an equal distribution above and below average like the curve below. This model assumes we have an equivalent number of people above and below average, and that there will be a very small number of people two standard deviations above and below the average (mean).
As you can see from the curve, in the area of people management the model essentially says that "we will have a small number of very high performers and an equivalent number of very low performers" with the bulk of our people clustered near the average. So if your "average sales per employee" was $1M per year, you could plot your sales force and it would spread out like the blue curve above.
In the area of performance management, this curve results in what we call "rank and yank." We force the company to distribute raises and performance ratings by this curve (which essentially assumes that real performance is distributed this way). To avoid "grade inflation" companies force managers to have a certain percentage at the top, certain percentage at the bottom, and a large swath in the middle.
This practice creates the following outcomes:
  • First, we ration the number of "high performance ratings." If you use a five point scale (similar to grades), many companies say that "no more than 10% of the population gets a rating of 1" and "10% of the population must be rated a 5."
  • Second, we force the bottom 10% to get a low rating, creating "losers" in the group. So if your team is all high performers, someone is still at the bottom. (The "idea" behind this is that we'll continuously improve by lopping off the bottom.)
  • Third, most of the people are always in the middle - rated more or less "average." And implicit in this last assumption is the idea that most of the money and rewards go to the middle of the curve.
Does the World Really Work This Way?
The answer is no.
Research conducted in 2011 and 2012 by Ernest O’Boyle Jr. and Herman Aguinis (633,263 researchers, entertainers, politicians, and athletes in a total of 198 samples). found that performance in 94 percent of these groups did not follow a normal distribution. Rather these groups fall into what is called a "Power Law" distribution.
A "Power Law" distribution is also known as a "long tail." It indicates that people are not "normally distributed." In this statistical model there are a small number of people who are "hyper high performers," a a broad swath of people who are "good performers" and a smaller number of people who are "low performers." It essentially accounts for a much wider variation in performance among the sample.
It has very different characteristics from the Bell Curve. In the Power Curve most people fallbelow the mean (slightly). Roughly 10-15% of the population are above the average (often far above the average), a large population are slightly below average, and a small group are far below average. So the concept of "average" becomes meaningless.
In fact the implication is that comparing to "average" isn't very useful at all, because the small number of people who are "hyper-performers" accommodate for a very high percentage of the total business value.
(Bill Gates used to say that there were a handful of people at Microsoft who "made" the company and if they left there would be no Microsoft.)
Why We Have Hyper-Performers
If you think about your own work experience you'll probably agree that this makes sense.
Think about how people perform in creative, service, and intellectual property businesses (where all businesses are going). There are superstars in every group. Some software engineers are 10X more productive than the average; some sales people deliver 2-3X their peers; certain athletes far outperform their peers; musicians, artists, and even leaders are the same.
These "hyper performers" are people you want to attract, retain, and empower. These are the people who start companies, develop new products, create amazing advertising copy, write award winning books and articles, or set an example for your sales force. They are often gifted in a certain way (often a combination of skill, passion, drive, and energy) and they actually do drive orders of magnitude more value than many of their peers.
If we're lucky we can attract a lot of these people - and when we do we should pay them very well, give them freedom to perform and help others, and take advantage of the work they do. Investment banks understand this - that's why certain people earn 10-fold more than others.
Today's businesses drive most of their value through service, intellectual property, innovation, and creativity. Even if you're a manufacturer, your ability to sell, serve, and support your product (and the design itself) is more important than the ability to manufacture. So each year a higher and higher percentage of your work is dependent on the roles which have "hyper performer" distributions. (I would argue that every job in business follows this model.)
What About Everyone Else?
The power law distribution (also called a Paretian Distribution) shows that there are many levels of high performance, and the population of people below the "hyper performers" is distributed among "near hyper-performers" all the way down to "low performers."
As you can see from the example above (and this chart varies depending on population) you still have a large variation in people and there will be a large group of "high-potentials," a group of people who are "potential high-potentials," and a small group who just don't fit at all.
The distribution reflects the idea that "we want everyone to become a hyper-performer" if they can find the right role, and that we don't limit people at the top of the curve - we try to build more of them.
Companies that understand this model focus very heavily on collaboration, professional development, coaching, and empowering people to do great things. In retail, for example, companies like Costco give their people "slack time" to clean up, fix things, and rearrange the store to continuously improve the customer experience.
How the Bell Curve Model Hurts Performance
Right now there is an epidemic of interest in revamping employee performance management processes, and it's overdue. I just had several of my best friends (generally in senior positions) tell me how frustrated they are at their current jobs because their performance appraisals were so frustrating.
Here are the reasons the current models don't work:
1. No one wants to be rated on a five point scale.
First, much research shows that reducing a year of work to a single number is degrading. It creates a defensive reaction and doesn't encourage people to improve. Ideally performance evaluation should be "continuous" and focus on "always being able to improve."
2. Ultra-high performers are incented to leave and collaboration may be limited.
The bell curve model limits the quantity of people at the top and also reduces incentives to the highest rating. Given the arbitrary five-scale rating and the fact that most people are 2,3,4 rated, most of the money goes to the middle.
If you're performing well but you only get a "2" or a "3" you'll probably feel under-appreciated. Your compensation increase may not be very high (most of the money is held for the middle of the curve) and you'll probably conclude that the highest ratings are reserved for those who are politically well connected.
Since the number of "1's" is limited, you're also likely to say "well I probably wont get there from here so I'll work someplace where I can really get ahead."
Also, by the way, you may feel that collaboration and helping others isn't really in your own self interest - because you are competing with your team mates for annual reviews.
2. Mid level performers are not highly motivated to improve.
In the bell curve there are a large number of people rated 2, 3, and 4. These people are either (A) frustrated high performers who want to improve, or (B) mid-level performers who are happy to stay where they are.
If you fall into category (B) you're probably pretty happy keeping the status quo - you know the number of "1's" is very limited so you won't even strive to get there. In a sense the model rewards mediocrity.
3. Compensation is inefficiently distributed.
People often believe the bell curve is "fair." There are an equal number of people above and below the average. And fairness is very important. But fairness does not mean "equality" or "equivalent rewards for all." High performing companies have very wide variations in compensation, reflecting the fact that some people really do drive far more value than others. In a true meritocracy this is a good thing, as long as everyone has an opportunity to improve, information is transparent, and management is open and provides feedback.
Many of the companies I talk with about this suddenly realize the have to rethink their compensation process - and find ways to create a higher variability in pay. Just think about paying people based on the value they deliver (balanced by market wages and scarcity of skills) and you'll probably conclude that too much of your compensation is based on tenure and history.
4. Incentives to develop and grow are reduced.
In a bell curve model you tend to reward and create lots of people in the "middle." People can "hang out" in the broad 80% segment and rather than strive to become one of the high-performers, many just "do a good job." This is fine of course, but I do believe that everyone wants to be great at something - so why wouldn't we create a system where every single person has the opportunity to become a star?
If your company focuses heavily on product design, service, consulting, or creative work, (and I think nearly every company does), why wouldn't you want everyone to work harder and harder each day to improve their own work or find jobs where they can excel?
(By the way, internal mobility is a critical part of this model. If I find I'm not very good at the job I'm in now, I would hope my manager will help me move to assignments or jobs where I can become a superstar. Companies that simply rate me a 3 may not give me that opportunity. If we create a more variable and flexible process of evaluation we have to enable people to move into higher value positions. So having a talent mobility program is critical to success.)
Time to Re-Engineer Performance Management
As I go out and talk with HR leaders about this process I'm finding that almost every major company wants to revamp their current approach. They want to make it simpler, focused on feedback, and more developmental.
But in addition to considering these practices, make sure you consider your performance philosophy. Does your management really believe in the bell curve? Or do you fundamentally believe there are hyper-performers to be developed and rewarded? If you simplify the process but keep the same distribution of rewards and ratings you may not see the results you want.
Look at how sports teams drive results: they hire and build super-stars every single day. And the pay them richly. If you can build that kind of performance management process in your team, you'll see amazing results

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